Customer Service Coordinator

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize productivity. Communicate with customers regarding maintenance updates, schedule changes, billing concerns, or service issues while assuring all rental units are maintained and prepared. Hold vendors accountable for quality and adherence to schedule for outside work, ensuring parts availability for scheduled tasks. Coordinate with district billing clerks as necessary and optimize the work plan to maintain shop efficiency. Provide customer service to ensure satisfaction and repeat business.