Customer Service Coordinator
On-siteSaint-Laurent, Quebec, Canada
Job Summary
Coordinate with customers to schedule preventative maintenance work, balance technician schedules, and manage service scheduling systems. Communicate regarding maintenance updates, billing concerns, or satisfaction issues, while assuring rental units are maintained and parts are available. Order and return parts, hold vendors accountable for outside work quality, and prepare merchandise for display or rental. Keep records of transactions, customer interactions, and inquiries, and resolve complaints by exchanging merchandise, refunding funds, or adjusting bills. Collect deposits, determine service charges, and obtain customer signatures for rental forms. Schedule: Monday to Friday daytime. Location: Saint Laurent, QC.
Required Qualifications
- strong organizational skills
- ability to multi-task in a fast paced environment
- positive attitude
- excellent communication skills
- strong commitment to customer service
- ability to coordinate with customers
- ability to communicate with customers
- ability to assure that all Penske rental units are maintained and prepared for customers
- ability to ensure parts are available for scheduled work
- ability to order, kitting and return parts
- ability to hold vendors accountable for quality and adherence to schedule
- ability to provide customer service
- ability to coordinate with district billing clerks
- ability to prepare merchandise for display, or for purchase or rental
- ability to recommend and provide advice on a wide variety of rental products and services
- ability to keep records of rental transactions and of the number of customers entering an establishment
- ability to prepare rental forms
- ability to obtain customer signature and other information, such as required licenses
- ability to inspect and adjust rental items to meet needs of customer
- ability to confer with customers by telephone or in person
- ability to keep records of customer interactions and transactions
- ability to resolve customer service or billing complaints
- ability to determine charges for services requested
- ability to collect deposits or payments
- ability to arrange for billing
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