Customer Service Coordinator

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize service and productivity. Communicate with customers regarding maintenance updates, schedule changes, billing concerns, or service issues while assuring all rental units are maintained and prepared. Ensure parts availability for scheduled work, hold vendors accountable for outside work quality and adherence to schedule, and coordinate with district billing clerks as necessary. Provide customer service to ensure satisfaction and repeat business, maintain shop productivity through optimized work plans, and complete other projects assigned by the supervisor.