Customer Service Coordinator

Coordinate with customers to schedule preventative maintenance work, balance technician schedules, and manage service scheduling systems. Communicate regarding maintenance updates, billing concerns, and satisfaction issues while assuring rental units are maintained and prepared. Order and kitting parts, hold vendors accountable for outside work quality, and resolve complaints through exchanges, refunds, or bill adjustments. Prepare merchandise for display or rental, recommend products, and record all transactions and customer interactions. Inspect rental items, obtain signatures, and collect payments or deposits. Work Tuesday through Saturday with rotating shifts.