Customer Service Coordinator

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize productivity. Communicate with customers for maintenance updates, billing concerns, or service issue resolutions. Assure all Penske Rental units are maintained and prepared, ensuring parts availability for scheduled work. Hold vendors accountable for quality and adherence to schedule for outside repairs. Maintain shop productivity by optimizing the work plan and coordinate with district billing clerks as necessary. Provide customer service to ensure satisfaction and retention. This role is located at the Penske facility in Montgomery, NY.