Customer Service Coordinator

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity. Communicate with customers regarding maintenance updates, billing concerns, or service issues, and assure all Penske Rental units are maintained and prepared. Ensure parts availability for scheduled work, hold vendors accountable for outside work quality and schedule adherence, and coordinate with district billing clerks as necessary. Maintain shop productivity by optimizing the work plan while providing customer service to ensure satisfaction and repeat business. 1st shift 7am to 4pm.