Customer Service Coordinator
On-siteWaltham Abbey, England, United Kingdom
Job Summary
Log all customer defects and end-of-defect works accurately while scheduling operatives and tracking completion against KPIs. Maintain internal systems, monitor open tasks, and escalate issues to avoid delays. Liaise with Production, Sales, Technical, and Commercial teams to support the customer journey, respond to queries professionally, and generate contra charge letters. Review supplier quotes, provide regular reports to stakeholders, and ensure compliance with health and safety procedures including risk assessments. This role supports a high-performing team delivering sustainable homes across the UK with 26 days holiday and a competitive salary.
Required Qualifications
- Experience in customer service or coordination roles
- Strong written and verbal communication skills
- High attention to detail
- Confidence managing systems and records
- Excellent organisational and time management skills
- Proficiency in Microsoft Office
- Confidence using IT systems
- A proactive, problem-solving mindset
- A positive attitude
- Ability to work independently
- Ability to adapt under pressure
Desired Qualifications
- Knowledge of health and safety procedures
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