Customer Service Coordinator — Help Customers. Solve Problems. Get It Done.

Respond to customer inquiries via phone, email, and chat, then address complaints regarding damages, order discrepancies, and other concerns. Provide updates on order status and follow up with clients on outstanding orders while updating records to facilitate resolution. Collaborate with sales teams and internal departments to resolve issues, ensuring customers feel heard and supported. Identify recurring problems, suggest process improvements, and report findings to management. Work with other CSRs to ensure seamless service delivery. This role requires taking ownership of every issue end-to-end without passing it along, driving proactive and honest communication until problems are resolved thoughtfully.