Customer Service Coordinator (German & English)
Hybrid · Poznań, Greater Poland, Poland
Job Summary
Customer Service Coordinator for German- and English-speaking business customers at Newell Brands in Europe, the Middle East and Africa. You will process sales orders, submit requests to create or update customer accounts, provide product range guidance, inform customers about promotions, collaborate with Sales, Supply Chain and the distribution centre, manage customer portals, and enter orders in SAP. The role requires fluent German and English, strong communication and detail orientation, proficiency with Microsoft Office, and a team-oriented attitude. Hybrid work is available after 2-3 months of on-site training (1 day per week in the office). Knowledge of SAP and/or Salesforce and Polish language are advantageous.
Required Qualifications
- Fluent German (written & spoken)
- Fluent English (written & spoken)
- Customer- and detail-oriented
- Good command of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills
- Team spirit
- Polish language (advantage)
- Customer service experience (advantage)
- Knowledge of SAP and/or Salesforce (advantage)
- Ability to learn quickly
- Basic commercial awareness
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