Customer Service Coordinator

Respond to customer inquiries via phone, email, or in-person, providing timely information on HVAC products and services. Assist the sales team with order processing, quotations, documentation, and support for after-sales needs including warranty claims and troubleshooting. Coordinate with engineering and production teams to confirm lead times and technical specifications while maintaining accurate CRM records. Schedule and coordinate customer visits, factory tours, and hospitality arrangements, and support the planning of sales presentations and trade shows. Prepare sales reports and handle administrative tasks such as filing and invoicing. Communicate proactively to resolve issues and ensure high customer satisfaction.