Customer Service Coordinator

Customer Service Coordinator with a Hybrid Remote work model. Key responsibilities include managing and resolving customer inquiries and complaints with timely, SLA-driven responses; facilitating onboarding and account setup; cross-functional collaboration with Sales, Finance, and Operations; maintaining accurate customer data and generating performance insights; contributing to process improvements to reduce inefficiencies; supporting customer retention through proactive issue resolution and metrics-driven service enhancement. Required skills include strong interpersonal abilities, drive for results, process management, and advanced Excel/Access (macros, database links); familiarity with Salesforce and PowerPoint is a plus. Multilingual capability in Spanish, English, and Portuguese is noted. The role emphasizes customer-centricity and data-driven decision-making within a global, diverse team; the organization endorses equal opportunity employment and highlights a strong emphasis on work-life balance through the Hybrid Work Model.