Customer Service Coordinator
On-siteSavannah, Georgia, United States
Job Summary
Utilize multiple CCM systems to provide essential information regarding Chassis Pools, Steamship Lines, and chassis locations. Provide carriers with documentation on how to register, retrieve registration status, and manage the booking process. Verify which chassis numbers are SACP pool units and confirm their provider names, tag numbers, VINs, and FMCSA safety ratings. Work a queue of applications to ensure initial motor carrier registration requirements are met timely, including validating DOT codes and operating status in the South Atlantic region. Communicate with carriers on registration issues and support reports on registration progress. This local role in Savannah, GA, serves as the first point of contact for the rapidly expanding South Atlantic Chassis Pool customer base.
Required Qualifications
- Strong customer service and communication skills, both written and oral
- Strong organizational skills
- Ability to work in a fast-paced and demanding environment
- Proficiency in Microsoft Excel
- Superb administrative skills, including document administration and file maintenance
- Critical thinking skills
- Attention to detail
- Must be a self-starter
Desired Qualifications
- Bilingual (English/Spanish) a plus
- Prior working experience in Intermodal/Shipping
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