Customer Service Coordinator
On-siteArundel, Queensland, Australia
Arundel, Queensland, AustraliaOn-siteFull TimeMid LevelMedium
Full TimeMid LevelMedium
Job Summary
Schedule jobs between trucks to service various building sites for branches across QLD while liaising with Branch Managers and installers to facilitate smooth operations. Respond to inbound and outbound phone calls and email enquiries from customers, optimising schedules to achieve maximum branch profitability. Troubleshoot and resolve operational concerns, and handle administrative duties including entering bookings, purchase orders, and assisting with invoicing queries. Work onsite at the Arundel Head Office Monday through Friday.
Required Qualifications
- Excellent communication skills, both written and verbal
- Ability to build excellent working relationships, particularly with our Customers and Branch Managers
- Ability to consistently provide outstanding customer service
- Prior experience in a scheduling role/call-centre environment
- Strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively
- Construction/Building Services
- Strong understanding and comfortability associated with completing administrative duties
- Intermediate Computer skills
- Problem solver with the ability to think outside the box, finding innovative solutions to challenges
- High attention to detail, with the ability to learn and adapt quickly to changing circumstances
- Excellent organisational and prioritisation skills
- Structured role Monday-Friday
- Working onsite from our Arundel Head Office
Desired Qualifications
- Intermediate exposure within the construction industry
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