Customer Service Coordinator
On-site · Milton Keynes, England, United Kingdom
Job Summary
Customer Service Coordinator based in Milton Keynes leads end-to-end order fulfilment and support, entering sales orders in SAP, resolving customer queries by phone and email, maintaining the order book to ensure OTIF, and collaborating with sales managers. The role emphasizes delivering excellent customer service through product knowledge, effective communication, empathy, and the ability to manage multiple tasks in a busy environment, with a focus on accurate data handling, issue resolution, and continuous improvement in a manufacturing/retail context.
Required Qualifications
- Minimum 2 years' experience in customer service or sales support
- Experience resolving customer queries with problem-solving abilities
- Proficiency with CRM systems
- Proficiency with Microsoft Office Suite
- Experience communicating via email and phone
- Ability to work independently and as part of a team
- Strong organizational and prioritizing skills
- Willingness to learn technical products and processes
- Able to thrive in a fast-paced, detailed environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.