Customer Service Consultant (SC/NC)
On-siteCharlotte, North Carolina, United States
Job Summary
Conduct preventative maintenance inspections, diagnose mechanical and electrical issues using multi-meters, and perform on-site repairs to ensure optimal equipment performance. Deliver in-depth training to customers on Cold Jet systems while acting as the primary technical resource for inquiries and warranty work. Collaborate with sales managers to identify revenue growth opportunities, recommend equipment and parts solutions, and generate qualified leads through networking and cold calls. Maintain accurate records in Epicor Kinetic, Cold Jet CONNECT, and HubSpot, and ensure company vehicle and parts inventory are properly maintained. Requires valid driver's license, ability to tow a trailer, and extensive travel (50% or more). Bachelor's degree or equivalent experience with three years in field service; engineering experience is a plus.
Required Qualifications
- Bachelor's degree in Business, Field Service Maintenance, or equivalent experience
- Engineering experience
- Proven technical aptitude with hands-on experience in mechanical and electrical troubleshooting and repair
- Demonstrated ability to use multi-meters and other diagnostic equipment
- Minimum of three years of experience in a technical customer service or field service role
- Experience selling capital or industrial goods in a business-to-business environment
- The ability to lift, push, and pull up to 50 pounds
- Physical stamina and endurance to work in various field environments and customer locations
- Considerable technical skills with the ability to diagnose, troubleshoot, and repair mechanical and electrical systems
- Strong understanding of electrical systems, schematics, and diagnostic tools
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Strong analytical and problem-solving skills
- Customer-focused with a commitment to providing exceptional service
- Proficient in MS Office Suite and CRM applications
- Ability to work independently and as part of a team
- Valid driver's license and ability to drive a company vehicle, including towing a trailer
- Willingness to travel extensively (50% or more) and work irregular hours
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