Customer Service Consultant
On-siteCharlestown, New South Wales, Australia or Charlestown, Scotland, United Kingdom of Great Britain and Northern Ireland
Job Summary
Diagnose and repair electronic and mechanical devices while troubleshooting faults and performing in-depth inspections. Provide exceptional customer service and support, assisting frontline staff with sales and managing repair queues independently. Maintain a safe, clean, and well-organized workbench while adhering to IRP certification standards. Work in a fast-paced retail environment with flexibility to cover at least one weekend day. This role offers training in mobile device repairs, staff discounts, and a performance-based bonus structure.
Required Qualifications
- Flexibility to work at least one day on the weekend
- Ability to lift up to 25kg
Desired Qualifications
- IRP Certified preferred
- A genuine passion for mobile & tech!
- Experience working to and exceeding all budgets and KPI's
- A hard working and motivated attitude to achieve goals and commissions
- A passion for an excellent customer experience
- An understanding of sales processes and techniques
- An ability to learn new things quickly and think on your feet!
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