Customer Service Consultant - IA/MN
On-siteDes Moines, Iowa, United States
Job Summary
Conduct preventative maintenance inspections, diagnose mechanical and electrical issues using multi-meters, and perform on-site repairs to ensure optimal equipment performance. Deliver technical training to customers, manage warranty work, and act as the primary point of contact for all technical inquiries. Collaborate with regional sales managers to identify revenue growth opportunities, recommend solutions, and generate qualified leads through networking and cold calls. Maintain accurate records in Cold Jet's tech stack systems, including Epicor Kinetic, HubSpot, and Cold Jet CONNECT, while ensuring company assets and the vehicle are properly maintained. Requires a Bachelor's degree in a technical field, three years of field service experience, and extensive travel (50%+). Territory covers North Central states including ND, SD, MN, NE, and IA.
Required Qualifications
- Bachelor's degree in Engineering, Technical Field, or Business
- Proven technical aptitude with hands-on experience in mechanical and electrical troubleshooting and repair
- Demonstrated ability to use multi-meters and other diagnostic equipment
- Minimum of three years of experience in a technical customer service or field service role
- Valid driver's license and ability to drive a company vehicle, including towing a trailer
- Willingness to travel extensively (50% or more) and work irregular hours
- The ability to lift, push, and pull up to 50 pounds
- Physical stamina and endurance to work in various field environments and customer locations
- Considerable technical skills with the ability to diagnose, troubleshoot, and repair mechanical and electrical systems
- Strong understanding of electrical systems, schematics, and diagnostic tools
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Strong analytical and problem-solving skills
- Customer-focused with a commitment to providing exceptional service
- Proficient in MS Office Suite and CRM applications
- Ability to work independently and as part of a team
Desired Qualifications
- Experience selling capital or industrial goods in a business-to-business environment
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