Customer Service Consultant
On-siteGlenolden, Pennsylvania, United States
Job Summary
Greet customers in person or on the phone, determine their needs, and provide guidance and assistance as required. Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork, and performing active customer deliveries. Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs while adhering to Caliber's Standard Operating Procedures, insurance partners, and industry guidelines. Maintain consistent physical activity including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs. Prioritize competing tasks and adapt to a fast-paced environment while delivering personable, friendly customer service. Work at a Caliber Collision Service Center in Glenolden, providing hands-on experience within a production shop.
Required Qualifications
- 2+ years of customer facing experience
- Must have a valid driver's license
- Must be eligible for coverage under our company insurance policy
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
- Must be able to understand instructions – written and verbal
- Must be able to prioritize competing tasks and adapt easily to a fast-paced environment
- Must be able to provide personable, friendly 'World Class' customer service to internal and external customers
- Must be eligible to work in the U.S. with no restrictions
Desired Qualifications
- sales experience a plus
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