Customer Service Consultant
On-sitePerth, Western Australia, Australia
EXPIREDPerth, Western Australia, AustraliaOn-sitePart TimeSenior LevelLarge
Part TimeSenior LevelLarge
Job Summary
Provide first-class support to residential customers by taking inbound calls for basic troubleshooting, fault finding, and account enquiries. Manage calls with care while gently troubleshooting non-service issues, navigating challenging conversations professionally, and escalating when needed. Follow supportive help desk processes, account procedures, and privacy guidelines to deliver the best possible experience. Work 8-hour shifts on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays, for 37.5 hours per week.
Required Qualifications
- A background in accounts or customer service
- Confident computer skills and comfort with basic data entry
- Warm, clear communication with a collaborative, empathetic approach
- Work 8-hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays
- All team members are required to commit to 37.5 hours per week (full-time equivalent)
Desired Qualifications
- An interest in learning about the telco industry (experience is helpful but not essential)
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