Customer Service Concierge

Provide emotional support, answer inquiries, and address concerns for residents, families, and visitors while serving as the primary liaison to ensure all needs are met. Respond to issues promptly, escalate concerns to management, and facilitate open communication across the team. Assist with scheduling appointments, travel arrangements, and community resource information, while collecting feedback for quality improvement initiatives. Develop relationships with local businesses and healthcare providers, and coordinate events, activities, and educational programs for residents and families.