Customer Service Collections Rep
$38,958–$47,840 year
On-siteCanandaigua, New York, United States
Job Summary
Customer Service Collections Rep responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. Provide information regarding payment policy, alternative financing, insurance options, state programs, and financial aid. Conduct monthly review of potential bad debt transfers per policy and procedure guidelines. Embodies CARES values and the Thompson Way. Requires 2-3 years of medical billing/collections experience and an Associate’s degree are preferred. Proficiency with Excel/Word and web-based patient financial systems is expected. Employment is full-time and on-site in Canandaigua, NY.
Required Qualifications
- Associates Degree preferred
- 2 to 3 years of previous medical billing or collection experience is required
- Familiarity with collection practices
- Excellent public/patient relations and communication skills
- Skills in using computers, including Excel and Word required
- Skills in using web-based patient financial applications/systems
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