Customer Service/Collections
$33,280–$39,520 year
On-siteClearwater, Florida, United States
Job Summary
Handle inbound and outbound calls to contact customers regarding past-due accounts, negotiating fair payment solutions and setting up plans to resolve delinquency. Maintain detailed notes on all interactions and account activity while adhering to company policies and protecting confidential information. Work toward department goals by reducing delinquency rates and maintaining quality and compliance standards within a high-volume, fast-paced environment. Flexible schedule with availability for overtime and weekends; weekly pay. Monthly incentive program and 401(K) with employer match. Mid-Atlantic Finance, a premier auto lender founded in 1989, offers this role at their Corporate HQ in Clearwater, FL.
Required Qualifications
- Strong communication and negotiation skills with a professional phone presence
- Flexible schedule — open to working overtime and weekends when needed
- Able to multitask and stay organized in a fast-paced environment
- Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
- Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook
- Excellent telephone etiquette and ability to connect with customers respectfully
- Team player with a positive attitude and dependable work ethic
- High school diploma or equivalent required
Desired Qualifications
- Call Center/Collections experience
- Great communication and negotiation skills
- Bilingual Spanish/English
- At least one year of consumer collections experience in a high call-volume, auto-dialer environment
- Knowledge of collections and repossession processes — auto collection experience
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