Customer Service - Clackamas Promenade Rack
$39,832–$41,496 year
On-siteClackamas, Oregon, United States
Job Summary
Conduct daily sales and customer service by operating point-of-sale systems, bagging items, and assisting with cashiering transactions across in-store, online, and mobile platforms. Maintain a clean, clutter-free environment through re-merchandising, straightening salesfloors, and sorting returned clothing. Support stock and fulfillment operations by receiving freight, unloading merchandise, fulfilling customer orders, and utilizing inventory management systems to process shipments. Greet customers in fitting rooms, assist with bulky items, and ensure all operational and asset protection standards are met. Work flexible shifts involving continuous movement for 6-8 hours, handling loads up to 25 pounds occasionally.
Required Qualifications
- Clear, effective communication with strong interpersonal skills
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- The ability to work a flexible schedule based on business needs
- Continuous movement for 6-8 hours per shift
- Frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
- Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock and Fulfillment Only)
- Demonstrate expertise in all technologies used in the store environment
- Adhere to all operational, merchandise and asset protection standards
- Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system
- Bagging items of all size
- Handling bulky sometimes heavy items including boxes
- Ensure a seamless and friendly experience
- Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
- Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
- Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer's orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
- Promote initiatives like our Nordstrom Rewards program
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