Customer Service
On-siteWoodway, Texas, United States
Woodway, Texas, United StatesOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Respond to customer inquiries via phone, email, text, and chat while taking wire transfer instructions and providing technical assistance for electronic services like CentraNet and Mobile Deposit. Update contact information, set up online banking features, and manage transactions including stop payments, travel notes, and debit card limits. Handle check and deposit slip orders, answer switchboard calls, and complete tasks submitted online. This part-time (20-25 hours) or full-time (40 hours) role requires exceptional communication skills and patience with customers using technology.
Required Qualifications
- Exceptional customer service skills
- Strong interpersonal and communication skills (both verbal and written)
- A positive attitude and friendly disposition
- Patience in working with customers who may not be proficient in their use of technology
- Ability to multi-task
- Proficiency in Microsoft Word, Excel, and Outlook
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