Customer Service Center Specialist - Bilingual Preferred

Process payments, transfers, inquiries, and disputes while investigating and resolving customer issues via telephone or email. Assist with research and troubleshooting for Online Banking and Bill Pay, retrieve secure messages, and verify deposits or SSI/Accuity requests. Manage special handling situations, build customer relationships through the Connections software, and maintain an organized work area. Transfer calls to appropriate personnel, update internal phone lists, and ensure compliance with all banking laws and regulations. Maintain proper phone etiquette and follow all bank policies and procedures.