Customer Service-Call Team
Remote · Atlanta, Georgia, United States
Atlanta, Georgia, United StatesRemoteContractMid LevelHigh School Or EquivalentUnknown
Type
Contract
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Provide One Contact Resolution to customers via phone, email, and web; deliver premium, white-glove customer service to customers, dealers, and internal teams; meet service-level targets including AHT, Quality, and Schedule Adherence; navigate multiple systems including Fiserv V8 and internal phone tools; follow established workflows for administrative requests.
Required Qualifications
- Bilingual (Spanish/English) is required
- 3+ years of customer service experience; auto finance preferred
- Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
- High computer literacy and ability to multitask
- High school diploma required; college degree preferred
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