Customer Service / Call Center
On-site · Tuscaloosa, Alabama, United States
Job Summary
Customer Service / Call Center Representative at Tuscaloosa Ford. Handles inbound service calls, sets appointments, and responds to inquiries via email, phone, and live chat using scripts and templates. Responsibilities include following up to reset missed appointments, participating in training sessions, and using the computer tracking system daily. Requires excellent customer service and strong computer skills; valid driver’s license is required. Benefits include medical, dental, and vision insurance; 401K with match; paid time off; growth opportunities; paid training; and employee vehicle purchase plans.
Required Qualifications
- Previous Customer Service experience a plus
- Excellent computer skills
- Valid Driver’s License
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