Customer Service/Business Admin
$31,200–$31,200 year
On-siteQuezon City, Metro Manila, Philippines
Job Summary
Respond promptly to customer inquiries via email, SMS, and phone calls while providing accurate product information and resolving complaints. Maintain records of customer interactions and collaborate on consistent service delivery. Manage schedules, calendars, and appointments for internal teams; organize reports, records, and administrative logistics. Support project management tasks and event planning. Independently handle complex cases and manage escalations or lead teams depending on seniority level. Participate in process improvement initiatives to enhance operational efficiency and customer experience.
Required Qualifications
- 1 yr and 7 mos. – 2 years and 9 mos. years of experience in customer service or business administration, with exposure to managerial or leadership responsibilities
- 3+ years of relevant experience, with at least 1–2 years in a managerial role
- Proficiency in CRM platforms like Salesforce, Stripe, and Zoom
- Expertise in CRM platforms and advanced business administration processes
- Proven ability to manage multiple responsibilities in a fast-paced environment
- Demonstrated leadership and organizational skills with a proven track record of managing teams or projects
- Strong communication and interpersonal skills, with excellent verbal and written communication abilities
- Excellent time management and multitasking abilities
- High attention to detail and accuracy in customer service and administrative tasks
- Adaptability and problem-solving skills in dynamic environments
- A team player with a collaborative mindset
- Strong work ethic and a commitment to delivering high-quality outcomes
- Independently handle complex customer service cases and manage escalations
- Oversee administrative workflows and contribute to team coordination
- Supervise and mentor entry-level team members to ensure they meet performance standards
- Participate in process improvement initiatives to enhance operational efficiency and customer experience
- Lead and manage customer service and business administration teams
- Develop and implement strategies to improve customer satisfaction and team performance
- Resolve high-level escalations and manage complex operational challenges
- Oversee reporting, analysis, and presentation of performance metrics to senior management
- Mentor and guide team members across all levels, fostering a collaborative and high-performing culture
- Uphold and promote commitment to excellence and strong work ethic across the team
- Analytical mindset with the ability to identify and implement process optimizations
- A team player with strong leadership qualities, work ethic, and a sense of accountability
- Excellent verbal and written communication skills
- A team player with a proactive attitude and strong work ethic
- A team player with a strong work ethic and a commitment to excellence
- Work collaboratively with team members while demonstrating strong commitment and accountability
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