Customer Service Broker

Experienced Customer Service Broker role within Ratehub’s Insurance team in Canada. Responsibilities include providing quality customer service and expert advice to clients, conducting renewal reviews to support client retention, making outbound renewal calls, liaising with insurers, administering policy changes in partner portals, reviewing policies and making recommendations, adhering to underwriting criteria, coordinating client documents, handling incoming calls, providing claims guidance, and maintaining strong multitasking and time-management in a fast-paced environment.