Customer Service Associate
$41,600–$50,000 year
On-site · Moraine, Ohio, United States
Job Summary
Customer Service Associate role handling front-line customer inquiries via phone, email, or in person at the Moraine, OH office. Responsibilities include processing orders and requests, issuing refunds or adjustments, maintaining records of interactions, coordinating with colleagues to ensure satisfaction, staying updated on product information and policies, and participating in ongoing training to improve skills. Requires strong communication, active listening, multi-tasking, time-management, professional demeanor, and reliable transportation given on-site, non-remote work. Must be 18+, with a high school diploma or equivalent; prior customer support experience is preferred.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or equivalent; further education or certification in customer service is a plus
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening capabilities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Maintain a professional appearance and a courteous manner at all times
- Must possess a valid driver’s license and reliable transportation due to the non-remote nature of the job
- Ability to address and escalate customer needs effectively
- Attention to detail and adaptability to a fast-paced environment
- Strong interpersonal skills and a commitment to customer satisfaction
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