Customer Service Associate
$60,000–$80,000 year
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull Time$60,000–$80,000 yearEntry Level
Full TimeEntry Level
Job Summary
Engage with customers to understand their needs and provide tailored solutions while responding promptly to inquiries via phone, email, and chat. Collaborate with team members to resolve complex issues, maintain accurate records of interactions in the CRM system, and educate clients on product features. Handle customer complaints with empathy and professionalism to turn challenges into opportunities for growth. This role is part of AGI's mission to inspire the next generation through optimism and teamwork in a people-oriented culture that prioritizes personal and professional advancement.
Required Qualifications
- Previous work in a customer-facing position
- Must have graduated from high school, received a G.E.D. or equivalent
- Display strong communication skills
- Display active listening skills
- Display personal skills
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