Customer Service Associate - SemiTorr Group
$49,920–$58,240 year
On-siteClifton Park, New York, United States
EXPIREDClifton Park, New York, United StatesOn-siteFull Time$49,920–$58,240 yearEntry LevelHigh School Or EquivalentMedium
Full TimeEntry LevelHigh School Or EquivalentMedium
Job Summary
Process entire order documents by assigning, reviewing, approving, and distributing them to appropriate departments while ensuring 100% accuracy. Respond to internal and external inquiries via phone, email, and face-to-face contact, then resolve customer service issues and provide status updates for timely material delivery. Print and collect Metal Trace reports (MTRs) from suppliers, confirming they match product and manufacturer details, while supporting warehouse staff as needed. Maintain strong relationships with customers and complete MaxRecall scans and files.
Required Qualifications
- High School Diploma or its equivalent
- Good written and verbal/oral communication skills
- Knowledge of MS Office software and Adobe
- Self-driven with a positive attitude and demeanor
- Customer service experience
- MTR qualification
- Excellent communication, time management and organizational skills
- Professional telephone etiquette
- Ability to work independently
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to read technical information and/or use a keyboard
- Occasionally required to lift/push/carry items up to 25 pounds
- Occasionally work near moving mechanical parts
- Occasionally exposure to outside weather conditions
- Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
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