Customer Service Associate
HybridLouisville, Kentucky, United States
Louisville, Kentucky, United StatesHybridFull TimeEntry LevelHealthcare TechLarge
Full TimeEntry LevelLargeHealthcare Tech
Job Summary
Respond to customer inquiries via incoming phone calls and assist with account inquiries, order placement, returns, and quotes. Listen attentively to customer needs, accurately input customer data, and leave detailed notes while utilizing resources to multi-task. Exhibit understanding of products, systems, and procedures to meet monthly KPIs and schedule adherence guidelines. Work full-time hours between 10am-7pm ET. This role supports ADI's Central Sales Group Customer Care team, reporting to the Supervisor, within North America's leading wholesale distributor of security and low-voltage products.
Required Qualifications
- Strong verbal and written communication skills
- 1+ Year Customer Service
- Must be able to work full-time hours between 10am-7pm ET
Desired Qualifications
- Experience using Microsoft Office Products
- Epicor Prophet 21 Experience
- Salesforce Experience
- Bilingual abilities
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