Customer Service Associate (Patient Outreach)
On-site · London, England, United Kingdom
Job Summary
Customer Service Associate (Patient Outreach) engages with patients through phone calls and emails to gather feedback, strengthen patient relationships, and support retention initiatives. The role focuses on outbound patient outreach, maintaining accurate records in company systems, meeting individual and team performance targets, and collaborating with internal teams to ensure a positive patient experience. Strong verbal and written communication, attention to detail, and the ability to work independently in a remote setting are essential. Proactively supports patient engagement and contributes to overall patient satisfaction and business growth.
Required Qualifications
- Minimum 1 year of customer service experience
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to build rapport and communicate confidently over the phone
- Comfortable working towards targets and performance metrics
- Strong time management skills and ability to work independently
- Reliable internet connection and suitable remote working environment
- Access to a laptop/computer and headset for daily communications
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