Customer Service Associate Part-time
$36,670,400–$39,520,000 year
On-siteLynnwood, Washington, United States
Lynnwood, Washington, United StatesOn-sitePart Time$36,670,400–$39,520,000 yearEntry LevelLarge
Part TimeEntry LevelLarge
Job Summary
Answer customer and donor questions, resolve problems, process refunds, apply discounts, and monitor merchandise on hold while operating the POS system for cash, checks, and credit card transactions. Handle intercom announcements, monitor register levels for backup, and maintain a clean work environment with safe practices. Manage the Lost and Found log and ensure break schedule compliance. This part-time role supports retail operations at Evergreen Goodwill of Northwest Washington, where you contribute to a culture of equity and help empower individuals through job training and placement.
Required Qualifications
- Minimum 1 year retail/customer service experience
- Ability to handle requests quickly and efficiently
- Ability to work independently without direct supervision
- Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
- Ability to learn new technology and software as related to the job
- Able to lift and carry up to 30-40 pounds
- Have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain)
- Able to communicate with others effectively both verbally and written, including those who have limited English skills
- Maintain reliable attendance
- Organizing, sorting, categorizing, counting, adding, subtracting
- Problem Solving
- Communicating with the public
- Verbal and written communication skills
- Completing written orders
- Able to work a flexible schedule
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