Customer Service Associate
On-siteNaperville, Illinois, United States
Job Summary
Assist customers on the phone, in person, and in written form with membership sales, activity registration, facility rentals, and point-of-sale transactions while operating multiple computer software packages. Balance receipts, reconcile transactions, and prepare daily bank deposits. Inform participants of waitlist availability, class cancellations, or changes via phone and email. Process application permits according to District, department, and General Use Ordinance procedures. Respond to all customer comments and questions in a timely fashion and address complaints as needed. This role requires flexibility to accommodate Park District facility hours, rentals, programs, and events, including weekend rotations and some evenings. Candidates must be available to work at all Naperville Park District public facilities and comply with all safety, risk management, and personnel policies.
Required Qualifications
- Minimum one (1) year customer service experience preferred
- Must be 16 years of age or older
- Requires flexibility of work schedule to accommodate Park District facility hours, rentals, programs and events
- Must be available to work weekend rotations and some evenings
- Subject to inside environmental conditions
- Sustained posture in a seated or standing position for prolonged periods of time
- Continuous exposure to computer screens
- Occasionally lift, carry and move light weight objects (20 lbs.)
- Ability to travel to and work at all Naperville Park District public facilities
Desired Qualifications
- Excellent telephone technique, etiquette and high volume handling skills
- Excellent written and verbal communication skills
- Ability to professionally attend to the needs of customers. Address complaints and resolve concerns as needed
- Handle confidential situations in a professional manner
- Strong command of the English language and proper grammar
- Ability to work with a diverse population and large spectrum of demographics
- Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers
- Acquire excellent knowledge of all internal departments
- Strong math aptitude– in reconciling daily work, preparing deposits, etc
- Attention to detail and accuracy
- Display initiative and independent thinking skills
- Experience with different types of tender, credit cards and other point of sale items beneficial
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