Customer Service Associate
On-siteAthens, Attica, Greece
Job Summary
Provide inbound telephone support and written communication via email, social media, and the Indice platform to handle driver inquiries. Manage RFID card lifecycle processes, including data registration, address confirmation, and shipment preparation. Support the CS Partners Management Supervisor on third-party operations and create/maintain CRM cases with accurate categorization. Route customer requests to internal stakeholders and participate in QA and UAT processes for platform updates. Bachelor's degree required with 1-2 years of customer service experience; location is Athens. Join the Motor Oil Group's EV charging network in Greece.
Required Qualifications
- Bachelor's degree in Business Administration, Communications or other related field
- Minimum 1-2 years of previous experience in customer service, call center, or operational support roles
- Basic understanding of customer service principles and service quality standards
- Familiarity with CRM systems and case management processes
- Very good use of MS Office tools
- Strong communication skills (verbal and written) with customer-oriented mindset
- Strong analytical skills, attention to detail and accuracy
- Organizational and time management skills
- Team playing approach and ability to cooperate with various stakeholders from all the hierarchical levels
- Work effectively under pressure
- Ability to follow procedures and work within defined guidelines
Desired Qualifications
- General knowledge of e-mobility services and products will be considered an asset
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