Customer Service Associate
$52,000–$54,080 year
On-siteBurlington, New Jersey, United States or Medford, New York, United States
Burlington, New Jersey, United States or Medford, New York, United StatesOn-siteFull Time$52,000–$54,080 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Customer Service Associate responsible for assisting customers with product orders, returns, and inquiries via email and phone. Uses order entry systems and web-based applications, collaborates with internal departments to resolve issues, and contributes to process improvements and automation within the department. Emphasis on building professional customer relationships, providing timely, accurate service, and guiding customers on proper use of order/inquiry applications.
Required Qualifications
- Minimum of 3 years of Customer Service experience with record of exceptional Customer Service Skills.
- Professional demeanor
- Basic computer knowledge in: Microsoft Office Suite and internet browsers (Outlook, Word, Excel)
- Intermediate level of Excel knowledge is preferred.
- SQL Reporting
- Strong analytical skills with a high degree of accuracy.
- Strong positive attitude and team-oriented.
- Exceptional verbal and written communication skills.
- Ability to work in a fast-paced, multi-tasking environment.
- Ability to learn quickly and comfortable with on the job training.
- Troubleshooting, critical thinking, and problem-solving skills that lead to process improvement
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.