Customer Service Associate III

The Customer Service Associate III role involves resolving complex customer inquiries across multiple channels, serving as a subject matter expert for products and internal systems, and providing informal leadership and coaching to Support Level I and II associates. The position requires deep product knowledge, strong problem-solving skills, and the ability to handle escalated or sensitive customer interactions. Responsibilities include collaborating with cross-functional teams to resolve complex issues, identifying trends to drive process improvements, assisting with onboarding and training of new team members, maintaining detailed records of interactions, supporting quality assurance, and participating in special projects as assigned. Education noted includes a minimum of 5 years of related experience with a Bachelor’s degree preferred.