Customer Service Associate II
On-siteLa Grange, Kentucky, United States
Job Summary
Receive merchandise, unload trucks, and process freight safely while merchandising, stocking, and maintaining store cleanliness. Assist customers with a positive disposition, manage sales transactions at the cash register, and ensure security of cash and company assets. Perform duties as needed, including front-end support and cleaning bathrooms and floors. This role supports daily store operations across multiple locations in Kentucky, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maine, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wyoming.
Required Qualifications
- Ability to follow instructions and interpret operational documents
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
- Excellent customer service and relationship management skills
- Strong organizational and communication skills
- Strong problem-solving and decision-making skills
- High level of integrity
- Proficiency in basic math for cash accounting
Desired Qualifications
- High school diploma or equivalent
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment
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