Customer Service Associate
$36,400–$36,400 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$36,400–$36,400 yearEntry LevelTransportation ServicesLarge
Full TimeEntry LevelLargeTransportation Services
Job Summary
Manage the rental and return process by welcoming each customer, providing directions, and resolving service issues immediately. Process rentals and returns accurately, prepare rental documents, and review all charges while qualifying customers against company guidelines. Answer phones, coordinate queue flow to minimize wait times, and offer optional products using approved sales techniques. Represent Hertz professionally, maintain a clean and safe vehicle, and build brand loyalty through a seamless experience. Work flexible shifts including weekends, holidays, and overtime in all weather conditions.
Required Qualifications
- Passion for customer service and attention to detail
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Proficiency in English
- Good communication skills both written and oral
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
- Work flexible shifts including weekends and holidays
- Work outdoors during all weather conditions
- Stand for long periods of time
Desired Qualifications
- Candidates fluent in other languages are encouraged to apply
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