Customer Service Associate
$35,360–$35,360 year
On-site · St. Louis, Missouri, United States
Job Summary
Customer Service Associate provides exceptional service at the counter with first contact resolution and a focus on guest satisfaction. Responsible for driving NPS improvements by analyzing results and executing plans, guiding employees through coaching and ensuring adherence to corporate policies. Role emphasizes hospitality, communication, relationship-building, leadership, problem-solving, and a commitment to customer-centric outcomes at the Saint Louis location. This full-time position leverages operations and sales experience, with added value for rental-car context.
Required Qualifications
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
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