Customer Service Associate
$36,400–$36,400 year
On-site · Rochester, New York, United States
EXPIREDRochester, New York, United StatesOn-siteFull Time$36,400–$36,400 yearMid LevelNot SpecifiedLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Job Summary
Provide first-contact resolution and hospitality-driven customer service at Hertz rental locations, acting as the primary Net Promoter Score liaison and analyzing NPS results to drive improvements; guide staff in understanding customer needs and coaching on service excellence; ensure adherence to corporate policies and procedures and contribute to guest satisfaction and retention.
Required Qualifications
- 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
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