Customer Service Associate
$39,520–$39,520 year
On-siteGrand Junction, Colorado, United States
Job Summary
Manage the rental and return process for customers, greeting them with a smile and providing directions or local information as needed. Resolve service issues immediately, prepare accurate rental agreements, and review all charges upon vehicle return. Answer phones promptly, assist customers within the queue to minimize wait times, and offer optional products using approved sales techniques. Qualify customers against rental guidelines and ensure accurate return dates on agreements. Work flexible shifts including weekends, holidays, and overtime in all weather conditions while standing for long periods.
Required Qualifications
- Passion for customer service and attention to detail
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
- Proficiency in English
- Good communication skills both written and oral
- Communicate in English clearly and proficiently
- Work in a fast-paced environment with a variety of tasks
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
- Work flexible shifts including weekends and holidays
- Work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
Desired Qualifications
- Candidates fluent in other languages are encouraged to apply
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