Customer Service Associate
On-siteWallingford, Connecticut, United States
Job Summary
Process customer orders, payments, and driver schedules while generating supporting reports and invoices. Receive and investigate customer inquiries regarding shipments, products, and complaints, then initiate resolution or reroute to the appropriate person. Input orders into the computer system, compile daily truck breakage reports, and prepare preliminary routing sheets. Reconcile daily cash receipts, post in the Handbill Book, and resolve outstanding Handbill issues. Provide administrative support to the Warehouse by ordering uniforms, handling truck breakdowns, and maintaining files. This role reports to the Manager, Administration / Human Resources.
Required Qualifications
- H.S. diploma or GED
- 3-4 years of related experience
- Proficiency in MS Word, Excel and Internet
- Good command of the English language, oral and written
- Ability to handle multiple tasks
- Ability to work well in a team environment
- Ability to shift priorities and work assignments to meet the needs of the seasonal nature of the work
- Ability to lift/carry material under twenty-five pounds
- Non-exempt employment classification
Desired Qualifications
- Professional telephone manner
- Excellent attention to detail
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