Customer Service Associate
On-siteBengaluru, Karnataka, India
Job Summary
Customer Service Associate for Accenture’s Retirement Services team in Bengaluru. Responsibilities include assisting client-facing personnel on middle/back-office activities, supporting plan sponsors and administrators with plan-level tasks (Money In/Out, reporting, recordkeeping updates, corrections, and compliance-related activities), and maintaining client relationships through proactive service delivery. Requires 1-3 years of experience in the US retirement domain (Defined Contributions/Defined Benefits), strong MS Excel skills, excellent written and spoken English, and a graduate degree. Flexibility to work US shifts and a focus on accuracy, issue resolution, and client satisfaction are emphasized.
Required Qualifications
- Graduate (mandatory)
- 1-3 years experience in US Retirement Services domain
- Experience in US retirement industry
- Knowledge of Defined Contributions and Defined Benefits
- MS Excel
- Excellent verbal and written communication skills
- English proficiency
- Ability to work US shifts
- Graduate (commerce background preferred)
- ASPPA CRPS (Preferred)
- CRPS (Preferred)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.