Customer Service Associate (41196)
$32,240–$32,240 year
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull Time$32,240–$32,240 yearEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Manage first contact resolution and customer interactions at the counter, resolving issues with high-level hospitality and professionalism. Serve as the primary Net Promoter Score (NPS) liaison for management by analyzing results to determine causes and execute improvement plans. Communicate with staff to ensure corporate policies are followed, providing guidance, feedback, and individual coaching to enhance service delivery. Requires 3+ years of customer service experience with operations and sales background. Wage is $15.50/hour.
Required Qualifications
- 3+ years of demonstrated experience in customer service
- experience in operations
- experience in sales
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
Desired Qualifications
- Rental car experience
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