Customer Service Assistant (Seasonal)
RemoteCosta Rica
Job Summary
Deliver high-quality, consistent service to secure customer satisfaction during email-only interactions with North American customers. Resolve standard queries and complaints by understanding needs, identifying causes, selecting solutions, and following up to ensure full resolution. Adhere to communication procedures, guidelines, and policies using templates where necessary. This seasonal contract runs from October 14, 2026, to February 26, 2027, reporting to the Customer Service Manager at GBS San Jose. Assistants will work remotely from Centro Corporativo El Cedral in San Jose, Costa Rica, supporting Swarovski's winter peak season efforts to enhance the customer experience.
Required Qualifications
- Less than a year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service
- English B2 level
Desired Qualifications
- Comfortable using: Outlook, Microsoft Teams platform, Service Now and SAP is a plus
- Fast learner and understanding of systems and processes
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