หัวหน้าทีมบริการลูกค้าประจําสาขา (Customer Service assistant manager - Retail Outlet)
On-site · Bangkok, Bangkok, Thailand
Job Summary
Manage and control front-end customer service operations across all locations, handling workforce planning, scheduling, and staff development to deliver high-quality customer experience. Responsibilities include branch operations management, service control, escalation handling, on-site audits, performance evaluation and coaching, SOP/ script development, monthly best-practices meetings, and reporting of weekly KPIs (CSAT and QA). Requires 2–3 years in retail/customer service, multi-location team leadership, excellent communication, and ability to travel to various branches.
Required Qualifications
- Minimum 2-3 years of experience in Retail, Counter Service, or Front-end Customer Service
- Team Management experience with multi-location teams preferred
- Excellent face-to-face communication skills
- Mobility to travel to various branch locations
- Detail-oriented, strong observational skills, ability to multitask effectively under pressure
- Location: Pink Line MRT Chaeng Watthana 14 station Exit on the Big C side
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