Customer Service Assistant (Insurance)
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Handle customer enquiries and policy-related matters accurately through inbound calls, walk-ins, and non-voice platforms. Perform administrative tasks including issuing cover notes, processing renewals, updating payment records, and submitting policy cancellations with high accuracy. Liaise with internal departments to resolve service requests and manage customer complaints professionally. Maintain knowledge of products, operating procedures, and regulatory requirements to ensure compliance. Complete all activities promptly while adhering to service standards. Join a collaborative environment at RHB Insurance Berhad where you can grow and perform at your best.
Required Qualifications
- A degree or professional qualification from an institution recognized by the Government of Malaysia
- Good interpersonal and communication skills
- Strong customer service mindset
- Passion for delivering positive customer experiences
- Willing to learn
- Adaptable
- Able to work effectively in a fast-paced environment
Desired Qualifications
- Knowledge or experience in customer service
- Knowledge or experience in insurance
- Knowledge or experience in banking
- Knowledge or experience in financial services
- Knowledge or experience in other related industries
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